KEYHAUS CONCIERGE

Service terms.

Last reviewed: 20 October 2026

Business identity

Keyhaus Concierge.co and Keyhaus Entourage are trading names of Anita Brennan, a New Zealand sole trader (NZBN 9429053808974). Quotations, invoices and bank payment details may use the Keyhaus Entourage name.

Services and quotes

We provide individually agreed short-term rental turnover cleaning and related property care. Each property’s cleaning scope, expected timings, agreed inclusions and pricing are confirmed directly with the client. A website enquiry or preferred-date request does not, by itself, reserve or confirm a cleaning appointment.

Scheduling and access

Cleaning appointments are subject to availability and suitable property access. Customers are responsible for providing accurate access instructions and advising us of any property-specific requirements.

Fees and payment

Fees, invoice timing and payment due dates are agreed individually with each client. Additional services outside the agreed scope will be discussed and approved before being charged, except where immediate action is necessary and a separate arrangement has been agreed.

Changes and cancellations

Once we have accepted and confirmed a cleaning appointment and explained these cancellation terms, a $25 cancellation fee applies if the client cancels less than 48 hours before the scheduled start time. Cancellations with at least 48 hours’ notice have no cancellation fee. Rescheduling is free, subject to availability; a requested change is not confirmed until we agree to the new time. If a clean cannot be provided by us, we will discuss a suitable alternative or refund any payment for the unprovided service. Nothing in these terms limits rights under applicable New Zealand law.

Questions

For enquiries about services, billing or a completed clean, email service@keyhausconcierge.co.